At Orly Roam, we strive to deliver your outdoor and travel products quickly, safely, and efficiently. This Shipping Policy outlines the details regarding processing, delivery times, and shipping charges.

1. Order Processing Time

All orders are processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

You will receive a confirmation email with tracking details once your order has been dispatched.

2. Shipping Timeframes

Standard Shipping: Delivery typically takes 3–7 business days depending on your location.

Remote Areas: Please allow up to 10 business days for delivery in rural or hard-to-reach locations.

3. Delivery Coverage

If your address is outside our serviceable areas, we will notify you and issue a full refund.

4. Shipping Charges

Shipping charges are calculated at checkout based on the delivery location and product weight.

Free shipping may be offered on promotional orders or when a minimum order value is met (details may vary).

5. Delivery Method

Deliveries are handled by trusted courier partners to ensure timely and secure delivery.

Cash on Delivery (COD) is available as our current payment method at the time of delivery.

6. Order Tracking

Once your order is shipped, a tracking number and link will be emailed to you.

You can use this to monitor the status and estimated delivery of your package.

7. Delays

While we do our best to ensure on-time delivery, delays may occasionally occur due to weather, holidays, or courier issues. We appreciate your patience during such events.

8. Damaged or Lost Shipments

If your package arrives damaged or is lost in transit, please contact us within 48 hours at [email protected] so we can investigate and resolve the issue.

9. Contact Us

For any questions regarding your shipment, contact our team at:
📧 [email protected]